Frequently Asked Questions
General Enquiries
Where can I see your products in person?
We have demo sets at selected Mothercare stores - do call ahead before visiting. Follow us on Instagram @loveamme.official for updates on pop-ups and fairs.
How can I reach customer support?
Email us at littlehumans.cs@khi.global or use the contact form on our website. We’ll get back within 1–2 working days.
Where are your products made?
All LoveAmme products are designed in Singapore and manufactured in China.
Orders & Shipping
How long does shipping take?
Orders are processed in 3–5 working days. Local delivery usually takes 2–5 working days.
Can I change my delivery address?
If your order hasn’t shipped yet, Whatsapp message us at +65 83814712 as soon as possible to update your address.
How much is shipping?
Standard local shipping is a flat rate of $4.20. For orders above $90, we offer free delivery. We currently ship within Singapore only.
Do you ship internationally?
We don’t offer international shipping at the moment. However, you can find our products at Mothercare in Malaysia and Hong Kong.
Returns & Exchanges
Can I return or exchange my item?
For hygiene reasons, used baby products can’t be returned or exchanged unless they’re faulty. Please check our return policy.
What if I receive a defective product?
Contact us within 7 days of receiving it. Email us with your proof of purchase, a short description of the issue, and a photo or video - we’ll handle the rest.
Warranty & Servicing
How long is the warranty for?
Yes! All LoveAmme electrical products come with a 1-year warranty from date of purchase or baby’s birth. You may register it here.
What is covered under the warranty?
The warranty covers the main electrical unit. Accessories and spare parts are not included.
How do I get my unit serviced?
Email us with a photo or video of the faulty part. Our support team will advise accordingly.
How do I claim warranty?
Email us with your proof of purchase, issue description, and a photo or video. We’ll take care of the rest.
Product Usage
What are the key differences between the TailorMade Pro and MadeToTravel Breast Pumps?
TailorMade Pro offers Individual Breast Customisation - great for uneven milk supply or asymmetrical nipples. MadeToTravel has strong suction and Dual Stimulation but uses the same settings on both sides. It’s more compact and travel-friendly. Both are effective - it really depends on your needs and lifestyle.
How do I determine my FlexSkin breast shield sizing?
You may download or refer to our nipple ruler for TailorMade Pro & MadeToTravel here.
What milk bottles are compatible with the TailorMade Pro and MadeToTravel Breast Pumps?
Our system is currently compatible with the following brands of wide-necked milk bottles: Pigeon, Tommee Tippee, Spectra, MAM, Philips Avent and Hegen (when used with their adaptor). We have 3 T-joints to cater to the above, so do check with us or your retailer if you are unsure on which to choose.
Do LoveAmme pumps support single pumping?
Yes! All LoveAmme pumps support both single and double pumping. But we highly recommend double pumping to help increase milk production and save time.
Can I travel overseas with the pump?
Yes, the pumps use Li-ION batteries and should be placed in carry-on baggage. Always check with your airline and destination for specific guidelines.
Does MadeToTravel come with Individual Breast Customisation too?
No, MadeToTravel do not have Individual Breast Customisation Programme. MadeToTravel has the Synchronised Breast Programme where the same settings will be applied to both breasts at the same time.
Do I need to charge the breast pump before the first use?
Yes, they arrive with about 70% charge, so you can use them straight away. No need to fully charge before the first use.
How long do LoveAmme breast pumps take to charge?
TailorMade Pro: 4.5H
MadeToTravel: 1.5H
Note: Charging via laptop or power bank takes longer than a wall socket.
How long can LoveAmme pumps last on a full charge?
TailorMade Pro: 3H
MadeToTravel: 50H
Both support USB power bank charging.
Can I use the pump while it’s charging?
Yes, but it draws more power, so suction may drop slightly. We recommend charging fully before use. If you need to pump while charging, increase the suction by one level.
Can I do hands-free pumping with the TailorMade Pro and MadeToTravel?
To do hands-free pumping, you can consider using a hands-free pumping bra. This will enable you to free both hands to attend to other things.
Product Troubleshooting
How do I switch between Synchronised Breast Programme and Individual Breast Customisation?
Why is suction weak or inconsistent?
Here are some common reasons:
1. T-joint white cap isn’t aligned to the 6 o’clock position
2. Pump was turned on before breast shields were properly placed
3. Valve wasn’t pinched into the T-joint or is torn
4. Tubing was bent during use
If this list does not resolve the issue, kindly email us at littlehumans.cs@khi.global for assistance.
Why is pumping painful?
Pain in the nipple is usually caused by the wrong shield size. Try measuring again.
Pain in the breast may be from suction that’s too strong. Try lowering the vacuum strength.
Does the pump auto shut off?
Yes. The pump will turn off after 30 minutes, or if you leave it idle for 1 minute after turning it on.
Why doesn’t the vacuum suction start from level 1 when I switch on the pump?
The pumps come with Memory function; it remembers your last setting for the Synchronised Breast Programme. The memory function doesn’t apply for Individual Breast Customisation.
Product Usage
Do I need to buy the tubings separately?
Nope! A full set is included with your pump. If any tubing is lost or damaged, replacements are available separately.
Do I need to buy the valves separately?
Nope! Each set of T-joint includes a set of valves. You can also buy replacement valves. We recommend changing them every 3 months.
Do I need to wash the tubings?
Only if it gets milk inside or if there’s dirt or condensation. Never use the pump with wet tubing - it can damage the motor. Make sure it’s completely dry before use.
How often should I replace silicone parts?
It is best to replace valves, breast shields, and other silicone parts every 3 months or sooner if you notice wear, tears, or weaker suction.
Can I UV sterilise the breast pump accessories, such as the shields, t-joints and valves?
Yes, all LoveAmme silicone accessories can be UV and Steam sterilised. For best performance, replace them every 3 months or when you notice signs of wear.
Can I store my pump parts in the fridge for the next session without washing?
No, we don’t recommend it. Wash all pump parts with a baby-safe cleanser and warm water after every use. Refrigerators may contain bacteria that can contaminate the parts.
About Sterilisation
What’s the difference between UV and steam sterilisation?
UV uses light to kill germs - no heat, no water. It’s quick and gentle but doesn’t clean off dirt. Steam uses high heat and moisture to kill bacteria and also helps clean, but it takes longer and isn’t suitable for electronics. Both work effectively - it depends on what you’re sterilising and your routine.
What can I UV sterilise?
You can sterilise baby bottles and teats, pacifiers, breast pump parts, feeding accessories (e.g. spoons, bowls), clothes and blankets, soft toys and wooden toys, masks and some electronics.
What cannot be UV sterilised?
Avoid rubber or latex items - they degrade under UV light. Don’t put in items with unsealed batteries or electronics not designed for UV exposure. If it’s not marked UV-safe, it’s best to double-check the care instructions or check with the manufacturer.
Will UV sterilisation cause discolouration?
It’s normal for plastic and silicone items to yellow slightly over time with repeated UV exposure. It’s purely cosmetic and doesn’t affect safety. PPSU bottles resist yellowing much better if that’s a concern.
How often should I replace sterilised bottles and items?
Here’s a general guide:
PPSU plastics: Replace every 1 year or less
PP plastics: Replace every 6 months or less
Silicone items: Replace every 3 months or less
What can I steam sterilise?
You can sterilise milk bottles, teats, pacifiers, breast pump parts, cutlery, baby plates and bowls, cups, and water bottles - any heat-resistant items that can withstand boiling temperatures.
What should I not steam sterilise?
Do not place electronics, items with batteries, or anything not heat-safe in a steam steriliser. If unsure, check with the item’s manufacturer.
Product Usage
How long does it takes to sterilise and dry?
For UV and Steam Sterilisers, our shortest Auto cycle (Sterilise + Dry) takes 30 minutes.
How long do steam sterilised items stay germ-free?
Up to 24 hours - as long as the steriliser stays closed. Once opened, it’s best to use or re-sterilise the items.
How often should I descale my steam steriliser?
If you use tap water, descale every 1–2 weeks. Use a vinegar solution or descaling powder.
Do I need to use special water in the steriliser?
Yes, but distilled or filtered water is better. If you use tap water, be sure to descale your steriliser regularly to keep it working well.
Can I open the steriliser mid-cycle?
No - hot steam may escape and cause burns. Wait until the cycle finishes and the unit cools down.
Why do you use plastic instead of metal in the LoveClean Pro 2 UV Steriliser?
We use FDA-approved plastic with UV stabilisers to prevent plastic degradation. Plastic is also safer than metal - it doesn’t rust, conduct heat, or react with your baby’s items.
Does plasma sterilisation release gas?
No, plasma technology uses charged ions to sterilise all around - no gas or visible emissions. It works in every corner of the chamber without needing reflective metal surfaces.
Product Usage
What bottles are compatible with the LoveWarm?
The LoveWarm is compatible with:
• Direct fit: Philips Avent, Spectra, Autumnz wide neck, Simba, and Hegen (with wide-neck adaptor).
• With included adaptors: Tommee Tippee, MAM/Pigeon, and all standard-neck bottles.
What temperatures can the warmer heat to?
The LoveWarm offers 4 temperature settings: 37, 40, 45 and 50°C.
How do I know what is the battery level of the Milk Warmer?
When the LoveWarm is switched off, press the power button once and the battery level will be displayed.
How do i know if the LoveWarm is warming up the milk?
During Warming mode, the left icon glows red. Once warming is complete, the warmer enters Keep Warm mode, the right icon glows orange.
How long does it take to charge the LoveWarm?
Charge Time: 3H
Note: Charging via laptop or power bank takes longer than a wall socket.
How long does the LoveWarm battery last on a full charge?
Battery Life: 40MIN / around 4 to 10 warming cycles, depending on your milk’s starting temperature.
How long can the LoveWarm keep milk warm?
The LoveWarm keeps milk warm for up to 5 hours.
Can I travel overseas with the LoveWarm?
Yes, the LoveWarm uses Li-ION batteries and should be placed in carry-on baggage. Always check with your airline and destination for specific guidelines.
Can I use the LoveWarm while it's charging?
Yes, the LoveWarm can be used while charging.
Safety tip: Always place the warmer on a stable, flat surface while charging and in use. Avoid contact with water or damp areas when plugged in.
Still have questions?
Join our community of mums already using LoveAmme products.